Our Method
The secret is in execution: how the new technologies combine to serve your goals or purpose, and whether your people are able and willing to adopt them.
Leaders adopting a digital mindset is at the core of our methodology.
Our method is immersive, agile and experiential, anchored on four stages: Discover, Apply, Create, Optimise.
We adapt the proven Design Thinking ‘Double Diamond’ tools to the four stages; diverging and converging in our joint thinking to ensure we explore all opportunities and address all challenges.
The first three stages are typically each 2 to 4 weeks long, with a clear outcome and deliverables after each.
The Optimisation stage is where we work with you to embed the new strategies, further develop the Minimum Viable Products (MVP) /Proof of Concepts (PoC) and support the shift in culture and talent.
Business Value
- What is the customer experience and revenue models?
- What is the competitive position of the business?
- What is the cost and use of channels for customers and suppliers?
Organisational Alignment
- What is the organisation’s capacity to shift to a digital future?
- What are the enabling and operational costs?
- Where are the key gaps in leadership, skills and talent?
Emerging Technology
- What is the maturity in creating insights from data?
- What is the maturity and costs of technology footprint?
- What does the ‘sustain model’ look like?
Business Value
- What are the costs & benefits of securing new revenue and markets?
- What is the new customer experience by segment and why?
- What are the ‘pools of value’ through the use of AI / Automation Platforms?
Organisational Alignment
- Where are the opportunities for a new employee experience?
- What initiatives are required to adopt digital ways of working?
- How should the organisation be structured for the digital age?
Emerging Technology
- What are the prioritised use cases for AI / Automation platforms?
- Which applications should be migrated to cloud?
- What are the data monetisation opportunities?
Business Value
- What the business case and ROIC for the set of initiatives in the digital strategy?
- What is the ‘Digital Blueprint’ and how do you shift the organisation?
- What is the feedback to the new customer and employee experience?
Organisational Alignment
- What is the transition plan and employee acceptance of the new organisation?
- What are the initiatives to attract, retain and develop digital talent?
- How should the new behaviours and mindsets be described and communicated?
Emerging Technology
- What are the agreed use cases for AI/Automation pilots?
- How will a MVP test new business opportunities?
- What agreed platforms, migration plans and support frameworks are required?
Business Value
- How does the ‘Digital Blueprint’ and plan need adjusting and why?
Organisational Alignment
- What is the CX & EX feedback and plan to improve?
Emerging Technology
- How can the migration to platforms and MVP(s) be accelerated or scaled?
