Over the last decade many government agencies have spent considerable time and money ‘digitizing the core’: putting services on line and generally improving access to government for citizens.
While progress has been made, there are significant opportunities to fundamentally change how government works, reduce costs and integrate the services delivered to the community.
WE SEE FOUR MAJOR ISSUES IMPACTING GOVERNMENTS:
We are beyond putting forms online. Now is the time to fundamentally rethink how a government service can be designed for speed, convenience, integrity and efficiency.
The removal of duplication and waste in internal processes through AI/Automation, flattened hierarchies, and smaller teams across departments and jurisdictions becomes critical. Government needs good policy setting, incentives and regulatory processes to encourage individuals and businesses to shift.
Government needs open, shared, secure and real-time data for improved decision making while at the same time giving citizens confidence in who sees their personal data or might use that data for what purpose.